For immediate help call the office closest to you. Telephone support fees start at $2.49 per minute for non-networked PCs and $3.99 for networked PCs, with a $45 minimum, billed to your credit card. E-mail support is $139 per hour for contact and research time, with a $45 minimum, billed to your credit card. We do not support illegal software installations. Not all problems can be resolved by telephone or e-mail support. The laws of physics, the state of the technology, the readily available knowledge and skill, and how the various vendors designed their "solution", may prevent a successful resolution of your situation. Please provide details of your problem below . . .